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Tenant Relations FAQ
Q: Am I allowed to have someone move in with me and add them to my Lease?
A: If you are requesting that someone be allowed to live with you the request must be in writing and submitted it to the Tenant Relations Manager before allowing someone move in with you. Once received the Tenant Relations Manager will review your file and take your request into consideration based on the following criteria:
- Tenancy History. You must be a tenant in good standing with the Society. This means that there can be no complaints or incidents reports on file with regard to your tenancy.
- Size of Unit. We will look at whether your unit size allows an additional occupant to reside with you.
Q: Can I have a pet?
A: If you are considering getting a pet you must first obtain written permission from the Society . The request to have a pet must be submitted in writing prior to obtaining a pet of any kind. This is required as the Society limits the type and size of pet you may have. If approved you will be required to sign a new Residential Tenancy Agreement that includes a pet addendum and complete a pet registration form. In accordance with the Residential Tenancy Act we will also require a DAMAGE DEPOSIT for your pet. The Damage Deposit will be one half (1/2) of your economic rent. We do this to ensure that tenants are responsible pet owners.
Q: How is my rent calculated?
A: Rents are calculated based on 25% of your total monthly gross household income. Income of all household members is included. Allowances and exclusions from income are permitted under the CMHC/BCHMC income calculation guidelines however this depends on which building you live in.
Q: What if my neighbour is constantly disturbing me by making a lot of noise and having parties late into the night?
A: In accordance with the Residential Tenancy Act, the Legislation establishes rights to quiet enjoyment, which include, but are not limited to: . reasonable privacy, . freedom from unreasonable disturbances, . exclusive possession, subject to the landlord's right of entry under the Legislation, and . use of common areas for reasonable and lawful purposes, free from significant interference. If you are experiencing this type of problem we require a written complaint. Once a written complaint is received the Society maintains strict confidentiality and does not disclose the name of the person or persons submitting the complaint to the offending person when addressing the matter with them.
Q: What if I lose my job and can't pay my rent?
A: It is important that you contact the VNHS office if your income decreases so that your rent is adjusted accordingly. Proof of job or income loss will be required.
Q: Can I move to another suite or another building?
A: Internal moves are ONLY allowed based on an increase in family size that would make the unit that you are presently living in overcrowded OR Medical conditions that necessitate a move to another suite to accommodate your medical needs. Your request for an internal transfer either to another suite in the same building you are residing in or another VNHS building must be put in writing explaining the request for a transfer.
Do you have any other questions that we could include in our "Frequently Asked Questions" section? If so, please forward your suggestions to: | 
